Shipping policy

We offer Free Express Shipping on all orders.

Our Express Shipping is typically made via FedEx/UPS and deliveries usually occur within 3-5 business days after purchase, depending on your location. Incase of any delay, we will notify via an email.

All orders are shipped from our warehouses located in the United States, and China according to a criterion of stock, availability, and readiness to respond.

Every parcel is dispatched with a tracking number so you can always know its whereabouts - you can check the status of your orderΒ under Track My Order section

Our handling time takes 1-3 business days. This means that your order will generally be sent out within this period.

Exceptionally, there may be delays in the processing time caused by seasonal sales or circumstantial high demand such as during Black Friday or Christmas.Β 

Please ensure all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, among other missing information that may result in a failed delivery.

Your local customs office may require additional documents and time to clear your package, such occurrences are beyond our control and may delay the estimated delivery time.

Prices on the site do not include international customs taxes and duties. All applicable duties shall be borne by the customer. Unfortunately, we cannot estimate how much duties you may have to pay but your local customs should be able to estimate the price.

The courier is responsible for performing the parcel's delivery with a signature in most cases. If a parcel is considered delivered by the courier, with the appropriate delivery proof, and it hasn't been received by the customer, it is the customer's responsibility to proceed with the necessary methods to ensure the merchandise is correctly delivered. Once delivered by the courier, Cluebirds will not be held accountable for any missing parcels.